Biesanz Woodworks guarantees that our products will not crack under normal use in any climate. If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. The buyer is responsable for shipping costs to our store.
We take great care to dry our wood thoroughly and that is what makes us able to offer this guarantee. Wood for the boxes is kiln dried; wood for the bowls is dried for years before use.
Shipping is free to the United States, Mexico, and Central American countries. However we ship worldwide, email us for a quote.
Within Costa Rica we can send packages to your door in the greater San Jose area (“GAM”) for free. Packages can go via mail or by bus for free outside that area.
Biesanz Woodworks takes your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone.